Can I change my order once processed?
We regret that we are not able to make order changes once your order has been placed. This is because all items are made to order and production starts immediately.
How long will delivery take?
Orders will be sent after the after expected turn around time of 7-10 working days. In some cases this can be quicker than the turn around time. Orders are sent via royal mail and are dispatched Monday-Saturday. Your tracking number if you have chosen the tracking option, Will be included in your dispatch email.
Do you offer free delivery?
Yes orders over £60 will have free Standard dispatch delivery.
Can I cancel personalised orders?
Unless there has been an error on our part or the item you purchased is clearly defective, you have no right to cancel and we cannot accept returns on personalised or custom-made items. All personalisation input is the responsibility of the customer and therefore all prints will be done exactly as typed by the customer before purchase.
If I was to write my personalisation in capitals will my order come in capitals?
Yes! all personalisation inputs are case sensitive and will be added to your order EXACTLY as they are provided, And this includes spaces.
Do you have a return policy?
We do not accept returns on our products unless a product is faulty or damaged from a fault of our own.
Forever and ever